Refund policy
At zuup, we want you to feel confident with your purchase. If something isn’t right, we’re here to help with a simple and stress-free return process.
Our 30-Day Return Policy
We offer a 30-day return policy, which means you have 30 days from receiving your item to request a return.
To be eligible for a return:
- Your item must be in the same condition as when you received it – unused, with all original packaging.
- You’ll also need proof of purchase, like your receipt or order confirmation email.
To start a return, contact us at help@zuup.com.au. We’ll guide you through the process. Once your return is approved, we’ll provide a return shipping label and clear instructions on how to send your item back.
Please note: Items sent back to us without an approved return request cannot be accepted.
Damages or Issues
Check your order as soon as it arrives! If your item is damaged, defective, or the wrong product, contact us immediately at help@zuup.com.au, and we’ll make it right.
Non-Returnable Items
While we aim to keep things simple, there are some items we can’t accept returns for:
- Used, modified, or damaged items after delivery.
- Items purchased from third-party retailers or resellers.
- Sale items and gift cards.
Exchanges
Need something different? The quickest way is to:
- Start a return for your current item.
- Once approved, make a new purchase for the replacement item.
Refunds
Once we’ve received and inspected your return, we’ll notify you of the approval or rejection of your refund. If approved, your refund will be processed back to your original payment method within 10 business days.
Heads up: Refund processing times may vary depending on your bank or payment provider. If it’s been more than 15 business days since your refund was approved, contact us at help@zuup.com.au.
Need Help?
For any questions about returns, refunds, or exchanges, our friendly team is here to assist. Drop us a line at help@zuup.com.au, and we’ll get back to you as soon as possible.
Shipping Address
Once you contact us at help@zuup.com.au, we’ll guide you through the process return process and provide the appropriate shipping address for your return.