Privacy policy
Last updated: January 24, 2025
At zuup, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and disclose your information when you interact with us through zuup.com.au (the “Site”) or when using any of our products and services (collectively, the “Services”).
Please read this policy carefully to understand your rights and our practices. By using our Services, you agree to this Privacy Policy. If you do not agree, please discontinue your use of the Services.
Who We Are
zuup is an Australian company focused on simplifying eMobility solutions, including portable EV chargers, charge cables, and a seamless app for EV drivers.
What Personal Information We Collect
The personal information we collect depends on how you interact with us. Below are examples of what we may collect:
1. Information You Provide Directly to Us
- Contact Information: Your name, email address, phone number, and shipping/billing address.
- Order Information: Details about purchases, including payment confirmation and account information.
- Support Requests: Any information you provide when contacting our customer support team.
2. Information We Collect Automatically
When you interact with the Site, we automatically collect information such as:
- Usage Data: IP address, browser type, operating system, and interaction with the Site (e.g., pages visited).
- Cookies: Data collected through cookies and similar technologies. Learn more in our Cookie Policy.
3. Information from Third Parties
We may collect data from trusted third parties, such as:
- Payment processors (e.g., PayPal or Afterpay).
- Analytics providers (e.g., Google Analytics).
- Shopify, which powers our online store.
How We Use Your Personal Information
We use your information for the following purposes:
-
Providing Products and Services
- Process payments and fulfil orders.
- Manage your account and send updates on purchases, returns, or exchanges.
-
Marketing and Communications
- Send promotional offers, updates, and newsletters.
- Tailor advertising content based on your preferences.
-
Site Improvement
- Analyse how you interact with the Site to enhance functionality and user experience.
-
Fraud Prevention and Security
- Detect, investigate, and respond to potential fraud or security issues.
How We Share Your Personal Information
We only share personal information when necessary and in the following circumstances:
- With Service Providers: Third parties who assist in payment processing, shipping, data analytics, and customer support.
- For Compliance: To comply with Australian laws or respond to legal requests.
- With Your Consent: Where you direct or authorise us to share your information.
Your Rights
As an Australian resident, you have the following rights:
- Access: Request access to the personal information we hold about you.
- Correction: Request corrections to inaccurate information.
- Deletion: Ask us to delete your information, subject to legal obligations.
- Opt-Out: Unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in our emails.
To exercise your rights, contact us at help@zuup.com.au.
Cookies and Tracking
We use cookies to improve your experience on our Site. These cookies help us:
- Understand how you use our website.
- Save your preferences for future visits.
- Provide targeted marketing.
To learn more or manage your cookie preferences, see our Cookie Policy.
Data Retention
We retain your personal information only as long as necessary to provide the Services or comply with legal obligations. When no longer needed, we securely delete or anonymise your information.
Security
We implement industry-standard security measures to protect your information. However, no system is completely secure, and we cannot guarantee absolute protection of your data.
Third-Party Links
Our Site may include links to external websites. We are not responsible for the privacy practices of these sites. Please review their privacy policies before sharing your information.
Children's Privacy
Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us to remove it.
Changes to This Privacy Policy
We may update this policy periodically. Changes will be posted on this page with the updated date at the top. Your continued use of the Services constitutes acceptance of these changes.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Zuup Pty Ltd
ABN: 77 678 502 746
Email: help@zuup.com.au
Address: Moonee Ponds VIC 3039