Help & FAQs
Frequently asked questions
zuup products are compatible with all Type 2 EVs in Australia, including Tesla, BYD, MG, Volvo, Polestar, Hyundai, Kia, Mercedes-Benz, BMW, Audi, Porsche, Renault, Jeep, Nissan, LDV, Xpeng, and more.
If your EV uses a Type 2 charging port, zuup has you covered.
zuup products are available exclusively online at zuup.com.au and at participating dealerships across Australia.
Check out our dealership stockists here.
Step 1. Plug it in: Connect your zuup Charge or Charge Flex to a compatible power outlet.
Step 2. Connect to your EV: Attach the Type 2 plug to your car's charging port.
Step 3. Power up: The 2.8" LCD display will provide real-time updates on your charge status.
Step 4. Connect the zuup Charge App: Pair your charger with the zuup Charge App to monitor your charge, receive notifications, and access remote control features.
For a detailed walkthrough, refer to the zuup Charge User Manual here.
The zuup Charge App is your companion for managing your zuup portable charger, offering features such as:
- Real-time monitoring of your charging status and progress.
- Charge notifications to keep you updated when charging is complete or if there’s an issue.
- Remote control to start, pause, stop, or delay your charging sessions.
Learn more about the zuup Charge App here.
Step 1. Download the zuup Charge App from the App Store or Google Play.
Step 2. Open the zuup Charge App, select the Add Device button and follow onscreen prompts to pair to your portable charger - your mobile device and charger will need to be on the same WIFI network.
Step 3. Once connected, you can monitor your charge, adjust settings, and receive notifications.
Check out the demo video here.
Absolutely! zuup Go charge cables are compatible with all Type 2 AC public charging stations across Australia.
Simply plug in, connect to your EV, and start charging.
zuup Go charge cables support charging speeds of up to 22kW, delivering up to ~130km of range per hour when connected to a compatible three-phase power source.
Yes! Once shipped, you’ll be able to track your package, receive estimated delivery dates and request that it be left in a safe
place using the AusPost app or your MyPost account. Parcels can also be tracked on the Australia Post website. Please allow up to 24 hours for your tracking number to start showing updates.
We offer free 30-day returns on all zuup products. For more details, visit our Returns Policy here.
zuup Charge & Charge Flex portable chargers come standard with 6m total reach, but if you need extra length, we recommend using a certified 15A or 32A extension lead from Australian-owned and operated manufacturers, Electrotraders.
These leads are designed for high-power applications and ensure safe, reliable EV charging.
Select from the links below...
- 15A Extension Lead (Charge or Charge Flex)
- 32A 3-Pin Extension Lead (Charge Flex only)
We recommend selecting the Heavy Duty cable type for better heat resistance, durability, and safe power delivery during high-current EV charging.
Resources
User manuals
Charge 3.5kW
- Download Quick Start Guide PDF
- Download User Manual PDF
Charge Flex 7.0kW
- Download Quick Start Guide PDF
- Download User Manual PDF
Go & Go+ Charge Cables
- Download Quick Start Guide PDF
- Download User Manual PDF
Tools
Charging Speed Table
- See the 'What charging speeds does the zuup Go support?' FAQ above
Charging tips
Quick tips & best practices
1. Check your power source
Before plugging in, ensure your power outlet is compatible with your zuup charger.
- For zuup Charge and Charge Flex, make sure you’re using the correct power adapter (10A, 15A, or 32A) and adjust the charge current on the Controller accordingly.
- Always inspect outlets for damage or wear to ensure safe charging.
2. Don’t overthink your battery
Frequent full charges aren’t necessary for most drivers. Aim to keep your battery between 20% and 80% for optimal performance and longevity. Full charges are best reserved for long road trips.
3. Position your cable smartly
Avoid trip hazards and unnecessary strain on the charging cable. Lay it out neatly and away from foot traffic, especially when charging at public stations.
4. Plan ahead for public charging
Use the zuup Charge App to monitor your charger at home, the office or on the go. And soon, with the zuup eMobility App, you’ll be able to find, charge, and pay at public charging stations across Australia - no matter the charge network. Stay tuned for launch updates!
5. Charging speeds vary
Know the difference between AC and DC charging:
- Portable Chargers (AC): Perfect for home or overnight charging, offering steady and reliable power. AC chargers range from 2-22 kW.
- Fast Chargers (DC): Great for quick top-ups on road trips but not always needed for daily use. DC chargers range from 25-350 kW.
6. Protect your zuup equipment
Store your chargers and cables in their premium carry cases or neatly bundled with the carry strap when not in use. This keeps them clean, organised, and ready for your next charge.
7. Optimise for Aussie conditions
zuup products are built tough for Australian weather, but it’s always good practice to avoid exposing your charger to extreme heat or prolonged rain when possible.
8. Explore charging cost savings
If charging at home, consider setting the Delay function to charge during off-peak hours for lower electricity rates. Many EVs allow you to schedule charging automatically - alternatively you can set via the zuup Charge controller or Charge App.
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Have you checked out the Charge On! blog?
Featured Blog 1
Charge Unlimited 101: EV charging for Dummies
Featured Blog 2
Fake News: Myths busted on EVs and charging
Charge On!
For those living or dreaming of the electric life - Charge On! is for you.
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